Support

We're here to help you get the most out of Alfa

Contact us

The fastest way to reach us is by email:

• General help and feedback: support@alfapersonalfinance.com
• Privacy and data requests: privacy@alfapersonalfinance.com

You can also reach us from inside the app: open Profile → Help → Contact us and send us a message without leaving the app. We usually reply within 1 to 2 working days.

Common questions

• How do I add a transaction? Tap the "+" button on the home screen, choose expense, income or savings, enter the amount, pick a category, and save.
• Can I import my bank statement? Yes. Tap Import on the home screen, then scan a receipt, upload or photograph a statement, or upload an Excel or CSV file. Everything is read on your device and you review a draft before anything is saved.
• How do I set a budget? Tap Budget setup on the home screen, pick a month, then enter a target amount for each category.
• How do I reset my password? On the login screen, tap "Forgot password?" and we'll email you a reset link.
• How do I download or delete my data? Go to Profile → Privacy and data. You can request a copy of your data, clear your data, or delete your account.

You'll find the full FAQ inside the app under Profile → Help → FAQ.

Account deletion

You can delete your account and all associated data at any time from inside the app: Profile → Privacy and data → Delete account. If you need help with this, email privacy@alfapersonalfinance.com.

Privacy

See our Privacy Notice for how we handle your data, and our Terms of Use for the terms that govern the app.